Privacy Policy

Privacy Policy Last Updated: Nov 09, 2024

Olcare Inc. knows you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy outlines how we collect, use, and share your personally identifiable information (“Personal Information”) through our website (www.olcarelab.com) and our services. Please read it carefully. Remember that your use of Olcare is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.

What does this Privacy Policy cover?
This Privacy Policy details how we collect, receive, use, store, share, transfer and process your Personal Information. It also describes the choices you have regarding the use of your Personal Information, as well as your rights and how you execute these rights.

This Privacy Policy only applies to the processing of your Personal Information by Olcare as a data controller, meaning where we process your Personal Information for our purposes. This Privacy Policy does not apply to any processing of your Personal Information by Olcare as a data processor on behalf of a Publisher. Publishers will have their own privacy practices governing their use of Personal Information as outlined in their own terms of use and/or privacy policies.

Will Olcare ever change this Privacy Policy?

We’re constantly trying to improve our services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on our site, sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of Olcare, and you are still responsible for reading and understanding them.

What Information does Olcare collect?

We collect and process Personal Information about you when you interact with us and our services, as well as when you subscribe to any of our paid or unpaid services. This may include:

your first and last name;
your email address;
your phone number;
Your drug license number, aadhar card, and pan card;
your location and/or mailing address;
your photograph;
your marketing preferences, including any consent you have given us;
information related to the browser or device you use to access our app (including your IP address);
any information we collect online from you and maintain in association with your account, such as your username and phone number;
any other information you provide us when communicating with us.

How does Olcare use your Personal Information?

We process this Personal Information for the following purposes:

As required by Olcare to enable our business and pursue our legitimate interests. In particular, we use your Personal Information for the following purposes:
- to provide services you have requested, and respond to any communications, comments, or complaints you send us;
- to monitor the use of our services and to help us monitor, improve and protect our services, content, and website;
- allow you to create, maintain, customize, and secure your account with us;
- to personalize our services for you;
- to monitor any user accounts to prevent, investigate, and/or report fraud, misrepresentation, terrorism, security incidents, or crime in accordance with applicable law;
- to invite you to take part in surveys or market research.
- Where our use of Personal Information is made pursuant to a balancing of our legitimate interests with your privacy interest, we will provide more information about our balancing analysis and process on request. Please send any such requests to info@olcarelab.com.
Compliance with applicable laws and protection of Olcare’s legitimate business interests and legal rights, including but not limited to use in connection with legal claims, compliance, regulatory, and investigative purposes (including disclosure of such information in connection with legal process or litigation).
In addition, we will send you, based on your consent (if required), direct marketing communication in relation to our relevant services, or other services provided by us, our affiliates, and carefully selected partners. You can withdraw your consent at any time (“opt-out”); see the section “What are your rights?” below. In the case of electronic direct marketing, you can opt-out by following the instructions in the communication.
In certain cases, we may also share some Personal Information with third parties, but only as described in this Privacy Policy.

How will Olcare share the Personal Information it receives?

We may share your Personal Information with third parties as described below:

Affiliates: We may disclose your Personal Information to our subsidiaries and/or corporate affiliates for the purposes as described above.
Our Service Providers: We share your Personal Information with third-party service providers that provide services on our behalf; for example, we use Stripe (a third-party payment provider) to receive and process your credit card transactions for us. Such third parties further include, but are not limited to, providers of website hosting; maintenance services; email services; security services; content delivery networks; customer support operations and software services; traffic and usage analytics services; and cloud storage and computing services.
Other users: Your profile will only be visible to you and the people of your organization only and not to others.
Prospective sellers or buyers: We may share and/or transfer customer information in connection with the sale or merger of our business or assets (subject to local laws). Also, if we go out of business, enter bankruptcy, or go through some other change of control.
Government authorities and/or law enforcement officials: If required for the purposes as described in this Privacy Policy, if mandated by law, or if required for the legal protection of our legitimate interests in compliance with applicable laws we may share Personal Information with competent regulatory, prosecuting, tax or governmental authorities, courts or other tribunals in any jurisdiction or markets, domestic or foreign.

In certain cases, we may anonymize your Personal Information in such a way that you can no longer be identified as an individual, and we reserve the right to use and share such anonymized information with trusted partners not specified here. However, we never disclose aggregated or de-identified information in a manner that could identify you as an individual.

Where will we send your Personal Information?

Olcare is established in India and uses service providers established both in India and in other countries to process Personal Information as described in this Privacy Policy. As such, your Personal Information may be shared internationally.

Is Personal Information about you secure?

Your account is protected by a phone number for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your phone number appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, failure of the services, or other factors may compromise the security of user information at any time.What are your rights?

Depending on applicable local laws, you may be entitled to ask Olcare for a copy of your Personal Information, to correct it, erase or restrict its processing, or to ask us to transfer some of this information to other organizations. You may also have the right to object to some processing activities or to request the restriction of some processing activities. Where we have asked for your consent to process your Personal Information, you may also have the right to withdraw this consent. These rights may be limited in some situations or in accordance with applicable law – for example, we cannot delete your Personal Information when we can demonstrate that we have a legal obligation to retain it. In some instances, this may mean that we are able to retain data even if you withdraw your consent or you delete your account.

Where we require Personal Information to comply with legal or contractual obligations, then the provision of such information is mandatory: if such information is not provided, then we will not be able to manage our contractual relationship or meet obligations placed on us. In all other cases, the provision of requested personal data is optional. Please note we will always inform you whether the provision of your Personal Information is mandatory or optional.

We hope that we can satisfy any queries you may have about the way we process your Personal Information. If you have any concerns about how we process your Personal Information or would like to opt out of marketing, you can get in touch at info@olcarelab.com.

If you are a California consumer, please see the section further below titled “Additional Notices for California Residents” for more notices regarding your Personal Information.

You can access, edit, or delete some personal information by yourself Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

name and address
email address
Dln, aadhar or pan number
Phone number
user profile information, including images you may have uploaded to the site

The information you can view, update, and delete may change as the services change. If you’d like to delete your account, you can do so by mailing us at info@olcarelab.com.

If you have any questions about viewing or updating information we have on file about you, please contact us at info@olcarelab.com.

We remind you that this Privacy Policy does not apply to any processing of your Personal Information by Olcare as a data processor on behalf of a Publisher. A Publisher’s own terms and policies govern the use of Personal Information it collects on the Publisher’s subdomain on the services, including their own marketing emails and other communications. You have the right to complain to your local data protection authority In the event you have unresolved concerns, please note that you have the right to complain to a data protection authority. Contact details for data protection authorities in the EEA, Switzerland, and certain non-European countries are available here.

How long will Olcare retain your data?

We retain information about you only for as long as reasonably necessary to fulfill the purposes for which it was collected. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
Automated individual decision-making, including profiling We do not process your Personal Information for automated individual decision-making, including profiling.

Questions about this policy?

The data controller for this processing is Olcare, Inc. If you have any questions or concerns regarding our privacy policies, please send us a detailed message at info@olcarelab.com or contact us at:

3rd phase,gidc,plot no :29,pharma complex,
Behind marketing yard,
Wadhwan-363035

We will try to resolve your concerns.

02752-242072